Thank you for visiting the Conformance Ltd website.
This Privacy Statement describes your rights under the General Data Protection Regulation by informing you about our collection and use of personal information so that you can make informed choices about how your own information is collected. Protecting customer privacy is very important to us.
At Conformance Ltd we take your privacy to be of the highest importance to us, and we will never release your personal details to any outside company for their mailing or marketing purposes. We will only use your personal information to administer your account and to provide the products and services you have requested from us.
We may change this policy from time to time, please check this page to ensure you are happy with the changes. This revision is from 25 May 2018.
Personal data we collect
Conformance Ltd collects personal information in order to provide services to our customers. When you make an enquiry we collect name, email address and phone number, either from web site enquiry forms or from a telephone enquiry. We may also collect job title, demographic information such as post codes, preferences and interests, IP address and information about what pages are accessed and when.
When you register or make a purchase from the Conformance Shop, we do collect certain personal information from you (for example: your name, email address, payment address and details). All such information is held on secure servers.
If you make a card payment to purchase a product or services we do not hold your card information. We use Barclaycard to handle our card transactions. They receive the information needed to verify and authorise your payment card and to process your order. All such organisations are under strict obligation to keep your personal information private.
How your personal information is used
We may use your information to:
• Send you an email when you register or buy a product
• Process and fulfil your order
• Manage your account
• To support any contracts entered into by you and us
• Process job applications
• Notify you of changes to our services
• Periodically send promotional emails about new products, training courses and offers or other information which we think you may find interesting with your consent
• Seeking your views and comments on our service
Personal data retention is reviewed regularly. We are legally required to hold some information for financial and statutory obligations, which would be for a minimum of 6 years. Information kept for marketing purposes will be kept until you notify us that you no longer wish to receive this information.
Who has access to your information?
We do not sell or give your information to third parties unless legally required to do so. We do not share your information to third parties for marketing purposes.
Third party providers working on our behalf
We do use third party providers to assist with our mailings. We only provide the minimum personal information that is necessary to deliver the service. We have a contract with the mailing company that requires them to keep the information secure and to not use it for their own marketing purposes.
Update your information
You may request details of the personal information that we hold about you. If you would like a copy of the information held on you please:
write to: Conformance Ltd., Old Methodist Chapel, Great Hucklow, Buxton, Derbyshire, SK17 8RG.
You have a right to question any information we hold about you that you think is wrong or incomplete and to control how we use your personal information.
Transferring information outside the EU
Our staff in the UK processes all personal data and no third parties have access to your personal data unless there is a legal obligation for us to provide them with this.
Children Under 13
Our website is not intended/directed at children under the age of 13 and Conformance Ltd does not collect or maintain information at our website from those we actually know are under the age of 13.
Conformance Ltd may create links to third party websites. Conformance Ltd is not responsible for the content or privacy practices employed by websites that are linked to our website.
Security precautions in place to protect loss and misuse of information
All data is stored on secure servers. Non-sensitive data that is transferred over email (such as from website enquiry forms) cannot be guaranteed to be secure and this is done at your own risk. Credit card information is not stored on our servers or shop web site server.
Cookies and online security
We use Google Analytics to store where a visitor came from (search engine, search keyword, link), how long you stay on our site, when a visit starts, and approximately ends, the number of visits and time of the first visit, previous visit and current visit.
We use CMS Session ID, which appears as a random code number. This is placed at the start of your session and helps the server deliver pages as they are intended to be viewed. Generally this session id is deleted when you navigate from the site.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. If you want to delete cookies already on your computer refer to your browser and/or operating system help notes.
You may choose if you wish to receive information from us. If you wish to receive marketing information from us then please click the relevant box on the web site form, or, if on the phone, let our representative know:
• Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you are happy for the information to be used for direct marketing purposes.
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing or writing to us at Conformance Ltd., Old Methodist Chapel, Great Hucklow, Buxton, Derbyshire, SK17 8RG.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third
parties, which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.