Our support contract service enables subscribers to get priority access to expert CE marking and product safety advice. Perfect for providing you the support you need as and when you require it. A support contract is ideal if you have on-going issues requiring advice or if you want to be able to pick up the phone and ask our advice at anytime to suit you.

The renewable quarterly contract assigns a dedicated consultant to your company. This establishes a direct working relationship which will enable a speedier response. Four levels of service, based on hours of support a month, enable you to choose the appropriate contract for your needs. You can easily upgrade or downgrade between service levels at the quarter end, or simply close the subscription.

Quarterly Support Service

Support is provided through quarterly contracts, with four different levels of support to choose from. These are based on the time or intensity of support you may need for your CE marking. You can easily change between levels of support at the end of any quarter.

Level 1

Level 2

Level 3

Level 4

Quarterly fee ()

295.00

545.00

945.00

1795.00

Inclusive hours per quarter

2.5

5

10

20

Additional hour rate

130.00

125.00

120.00

115.00

Purchase Online

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Key Benefits

• Personalised, focused help with certification and documentation issues covering many CE directives

• Direct access to your dedicated consulting engineer via phone or email

• No need to go through normal commercial quotation process

• Time can be used by any of your company's authorised personnel or project members


Quarterly subscription: starting from
295 per quarter


Operational Notes

• For new customers, the first quarter’s payment must be paid in advance, all following quarterly fees will be invoiced at start of the quarter with 30 days payment term.

• For existing customers, quarterly fees will be invoiced at start of the quarter with 30 days payment terms.

• Customers will be notified monthly by email of their hourly usage.

• A timesheet will be issued at the end of each quarter with invoice for following quarter and any additional hours consumed.

• Contracts can be changed to a different level of support or cancelled at the end of each quarter.
 

Conformance Ltd. | Registered in England, Company No. 3478646 | VAT No. GB 741 1166 65