• For new customers, the first quarter’s payment must be paid in advance, all following quarterly fees will be invoiced at start of the quarter with 30 days payment term.
• For existing customers, quarterly fees will be invoiced at start of the quarter with 30 days payment terms.
• Customers will be notified monthly by email of their hourly usage.
• A timesheet will be issued at the end of each quarter with invoice for following quarter and any additional hours consumed.
• Contracts can be changed to a different level of support or cancelled at the end of each quarter.