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What am I buying?
The basic DOC-EUPOINT service is a one year, renewable license which permits you to use our UK address on your Declarations of Conformity. Payment of the basic service fee provides you with the right to use our name and address and will also cover the cost of having us provide an initial reply to any enquiries which we receive from an EU enforcement authority.
Are there any additional costs?
No, not if you give us a copy of your technical file so we can respond immediately if we get a request. If you do not give us the technical file in advance, then we will ask you for it if we get a legitimate enforcement request, and we will charge you for any time spent in requesting the information or helping you to identify what is required.
Do I have to give you the Technical File at the start of the contract?
No, you do not have to give it to us if you don't want to. We will ask you for the information when we get a request.
What happens if I don't give the Technical File to you?
We will write to the enforcement authority and tell them that we do not have the information and that we have requested it from you. You will then have a short period in which to provide the information so we can pass it on to the authority.
Will you give the Technical File to anyone else?
No, we will only give the information out in response to a legitimate request from a recognised enforcement authority.
What happens at the end of a year?
The license is renewable and we will send you a subscription reminder in time for you to pay us to renew the contract if you want to.
What happens if I don't renew?
If you fail to renew, or if you cancel the contract, we will simply respond to any enforcement requests by telling the enforcement authority that we are no longer acting on your behalf and giving them your details so they can contact you directly if they chose to.
Do I have to have a separate DOC-EUPOINT license for every product I sell in Europe?
No, the licence covers you for each product group covered by a single Technical File. If you have a range of models which are similar then only one license is required. If you sell many different types of product then you may need more than one licence. In this case, we suggest you contact us directly rather than using the on-line purchase process so we can agree a suitable discounted fee for your full range of products.
What happens when I click the 'buy' button?
You will be directed to our on-line shop process which will take your credit card details and bill your card for the basic service. You will then receive an application form by e-mail which will need to be completed so we can finalise the details of your licence and prepare a draft of the Declaration of Conformity for your product.
How long does the process take?
You should get the application form within a few minutes. Finalising the licence and the draft Declaration can take up to three working days since each application and Declaration is checked by one of our engineers before it is issued.
How soon can I use your address after I have bought the service?
If you are confident that you know what the required format for the Declaration of Conformity is, you may use the address immediately after you have received the application form.
Can I purchase the service without using the on-line facility?
Yes you can but it will take longer for us to finalise the license and the fees may be higher because of the additional administration involved.
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